Archive for May, 2012

Google and Motorola Mobility – Long Shadows and New Horizons

Tuesday, May 29th, 2012

Article first published as Google and Motorola Mobility – Long Shadows and New Horizons on Technorati.

Motorola Mobility employees and customers have been in a state of limbo for the last 10 months, not knowing what their destiny held. Consequently, morale inside the company has been declining and business with customers was made difficult. On May 22nd the acquisition deal finally closed and Google acted swiftly: a new CEO was installed, some key executives were imported and a significant number of the existing executive team exited the company.

Pointers to the new direction

The choice of new executives, as well as those who remain, probably betrays the essence of the company’s future direction. The new CEO, Dennis Woodside, and Senior VP Marketing, Gary Briggs, are long time Google insiders with a focus on growth and the consumer. This bodes well for the longevity of their acquisition. The addition of Mark Randall, ex Amazon/Nokia supply chain specialist, says that they are serious about staking a position in the device market. New HR and Finance leaders will bring a fresh assessment of the assets and talent within the organization, and hopefully create ways to enhance and leverage them. Head of HR, Scott Sullivan, comes from a background in VISA and Nividia which indicates that the integrated mobile wallet could be placed high on the priority list. The addition of Regina Dugan, former director of DARPA, is the best possible sign that innovative R&D will play a significant role in the future direction of the standalone business.

Those people retained are also indicative of the direction in which the new company is heading. Scott Offer, Senior VP General Counsel, has years of experience with patents, both defending portfolios and helping shape future directions. A core group of product development and software leaders, with focus on the enterprise and mass markets, highlights the market direction. The portfolio range will likely be narrower but with a strong emphasis on consumer experience. The retention of Senior VP Global Go-to-Market, Mark Shockley, proves that relationships with mobile operators remain important. The presence of Dan Moloney, responsible for Home business and a seasoned executive in dealing with cable companies, could mean that the new business has the intent to either integrate with Google IPTV, or that the business unit is destined to be spun out and needs an experienced leader to achieve this transition.

A bigger challenge beyond direction

The major challenge for Dennis Woodside will be addressing the air of malaise and despondency that has settled over the team in the last 10 months. Setting a clear focused direction will help but, more significantly, it will require the creation of a vibrant culture and cohesive community; an environment that blends the best of Motorola’s innovative hard charging device focus with the fast moving open creativity and software mentality of Google. If this can be achieved, the standalone business could become a powerhouse of innovation over the next 5 years.

Steve Bell, President, KeySo Global

Digital Life – Is your Business Living in a Fishbowl?

Monday, May 7th, 2012

Ever feel like your business is swimming around and around in circles, like a goldfish in a bowl? Struggling to accomplish nothing much other than to search for an elusive pool of diminishing food?

Shrinking margins, a downtrodden economy, a rapidly transforming Digital World, and increasing scrutiny from those outside of your company’s fishbowl are all contributing to the “fear factor”. The fear factor is a knee-jerk reaction to these challenges and the common response is to cut costs, reduce headcount, and to lay off people as you cut production or business lines.

Over the past few years we have seen this reaction in nearly every industry. That is the primary reason unemployment is so high and yes, spending is lower by customers who are also driven by their own fear factor – not being able to pay the bills, their mortgage, or put food on the table.

And yet sales of mobile devices such as smartphones and tablets have continuously risen during this period. Aspects of Digital Life have flourished – more people than ever have accounts in social media venues such as Facebook and Twitter. Consumers are more conscious about what they spend their money on – but they are spending and willing to spend.

Perhaps if companies weren’t so concerned about cutting costs and were more focused on what products and services their customers are really willing to purchase, the emphasis on lay-offs and cutbacks could be shifted to providing Digital Life products and services that help their customers live a better life. Unemployment would go down, spending would go up and the goods delivered to consumers would begin to reflect their real wants and needs.

To understand how your business might escape the proverbial fishbowl and evolve to a Digital Life model that overcomes the fear factor, contact us at KeySo Global and register for a free diagnostic interview with our industry leading experts. Please email us at, call us at +1-847-478-1633 or visit our website

Steve Benton, Principal, KeySo Global, LLC